Jacob Stevenson

Jacob Stevenson has spent the better half of the last decade working in the substance abuse and mental health field. He has held roles ranging from group facilitation and case management to admissions coordination and directing a new department. Jacob brings his own personal experience in recovery to the work and knows firsthand how hard it can be to ask for help.

The idea for Lead Recovery at Quadrant Health Group came from Jacob’s time as an admissions representative. He spoke with people who wanted help but couldn’t take the next step at the time. Some were balancing work or family responsibilities, while others needed more time to decide. Jacob knew those circumstances could change, and he wanted people to have an easy way to pick the conversation back up. He built Quadrant’s Lead Recovery department around that idea. His team checks in with people who previously reached out, they listen to what has changed, and help them explore their options when they’re ready.

Jacob also oversees a team of Client Engagement Specialists who respond to new online form submissions. He hires, trains, and coaches the specialists who make that first call, take time to understand what each person needs, and connect them with the right admissions team. Whether someone is reaching out for the first time or coming back after a while, Jacob wants them to feel heard and know what to do next.